Noted

@GoBi 

Orange's warning is based on the general conditions you signed when you took out the subscription. Nothing is made up.  You can see the costs here. 

that means if I'm on vacation, and I cancel the subscription to the decoder, and I can't return it within 10 days, (because I'm on vacation) I have to pay €200, shouldn't there be a deadline of one month for returning the decoder? and when I took the decoder it was 2018 and that year was not specified at all. Laws are written every 3 months and they change as they want, to the detriment of clients, they can do as they please because they have a monopoly over everything

Please tell me how I can charge them for the pain and damages I experienced, I bought 2 phones, the agreement was that they would deliver to my address in 2 days, unfortunately 10 days have already passed and I still don't have the phones, what is the customer protection in that case, maybe you know more about it, I see that you are well informed.

On this forum, there are only customers and a moderator. For this type of question, please contact Orange directly.